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Shop 1, 330 Victoria St
Darlinghurst NSW 2010
P +61 2 9380 8008

Trading Hours

  • Tuesday 12pm - 8pm
  • Wednesday 12pm - 8pm
  • Thursday 12pm - 8pm
  • Friday 12pm - 7pm
  • Saturday 8am - 5pm
  • Sunday + Monday CLOSED
Salon Policies

Salon Policies

  • We send you a confirmation SMS 24 hours prior to your appointment to which you can reply to confirm or cancel. If we do not receive confirmation for your appointment either via text, phone or email by 9am on the morning of your appointment; the system will automatically delete your appointment. Should you know that upon making the appointment you will be unable to confirm for any reason (eg. travelling) please notify us when booking so we can flag in our system.
  • We reserve a Nail Technician and space especially for you at your chosen time. We require a reasonable amount of time to be able to re-schedule your appointment (24 hours). If in the unfortunate event that you need to cancel your appointment with less than 24 hours notice; you will be required to leave you credit card information on file; to make any future bookingsat The Nail Lab.
  • NO SHOWS cannot be tolerated at The Nail Lab. If you do not show up to your appointment you will be required to leave your Credit Card details on file to make future bookings at The Nail Lab. Two NO SHOWS will result in a required full pre-payment of your missed treatments; otherwise you will be unable to make future appointments at The Nail Lab; however walk ins are welcome.
  • Last minute cancellations will be treated the same as NO SHOWS.
  • If you are running late, you will have your treatment time shortened to avoid inconveniencing the client that has a booking after you. You will still be charged as per your original booking.
  • Please make your booking carefully; upon check out you will be charged as per your original booking unless you have upgraded any of your treatments. Please notify us within a reasonable amount of time (4 hours) should you wish you delete any of your booked services so that we are able to offer these time slots to wait listed clients.
  • Bookings must be accompanied by an Australian mobile telephone number; if you do not have an Australian telephone number or are travelling, you will be required to leave your Credit Card details in order to secure an appointment at The Nail Lab.
  • All new acrylic clients will be required to leave their Credit Card details on file in order to secure an appointment at The Nail Lab.
     


Gift Voucher Redemptions 

Cancellations within 24 hours or No Shows where in both cases a Gift Voucher was to be redeemed; will result in an automatic redemption of the Gift Voucher in question..

 


Group Bookings

Please see our Group Booking Form and Policy.

 


Thank You For Your Understanding

Our cancellation and salon policies allow us the time to inform our standby clients of any availability, as well as keeping our team members’ schedules filled, thus better serving everyone. Our policies are presented and provided with the best intention to offer our established and future clientele an enjoyable and seamless TNL experience; every time. Thank you for understanding and supporting our policies.